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Shopping Online
HoveyLee.com accepts the following cards for secure online purchases:
- VISA
- MasterCard
- Discover
- American Express
If you have any questions on ordering, please contact us at info@hoveylee.com or call (415)717.2016, Mon-Fri 9am-5pm PST.
Newsletter
Please click here to subscribe to our email newsletter. We will only use your email strictly
for our promotional purpose. Your privacy is ensured. We are also on Facebook where you can view some of our archives and join our network of supporters. Click here for Facebook.
Shipping
Please allow 1-3 days for orders to be processed and shipped. Please allow 7-12 business days for the arrival of your order. For US delivery you may choose standard, priority, or overnight shipping. You will see appropriate shipping fee at checkout.
Once your jewelry order is complete, you will receive a shipment confirmation email with a tracking number. Delivery times are not guaranteed but are our best approximation. We deliver all our jewelry in beautiful organza protector gift bags and boxes.
We cannot be responsible for lost or damaged shipments. Once packages leave our studio, they are the responsibility of the shipping provider. We cannot refund, exchange or ship replacements for lost merchandise without payment according to our normal terms.
Rush Service
If you need to have your order rushed, please contact us at info@hoveylee.com to confirm the avaliablity of the item you would like to ship and our rush options.
International Order
It is suggested that you first contact us for order and shipping details. All payment types require verification and it is important that you maintain email communication with us so we can process your order effectively. Your order will not be processed until we can verify your payment.
For shipping choices are either global priority (no tracking provided) or express (recommended).
Sales Tax
Currently sales tax is only collected on orders shipped to addresses in California.
Return & Exchange
You may return unworn merchandise in its original condition within 7 days of receipt for an exchange or merchandise credit less the original cost of shipping.
Returns must be authorized either by emailing info@hoveylee.com or by phone (415) 717.2016, prior to returning your item. All sale items, hair accessories, and custom made/special order items cannot be returned. Shipping and handling costs are not refundable.
Products returned must be in unused conditions and with original tags and packaging. They must be packed in a box or heavily padded mailer to protect the merchandise. We will automatically reject any returns received in regular envelopes. Customer is responsible for return shipping charges. Please ship the jewelry by insured mail. We cannot be responsible for lost or damaged returns.
Item Availability
If an item in your order is not avaliable, or if there are any other problems with your order that may cause a delay, we will contact you via email. We frequently add new items and remove items that are sold out or discontinued. If you cannot find an item that you once saw on this website or want to find out about our custom order, please email us at info@hoveylee.com.
Caring for Your Jewelry
To preserve the natural finish of the jewelry, avoid contact with perfume, hairspray and other chemicals. The rule of thumb for protecting your jewelry is to always put it on last.
Gemstones, pearls and sterling silver can all be cleaned safely with mild soap and water. Once your jewelry is dry, we recommend using a jewelry polishing cloth to restore the silver's original shine.
Store jewelry in clean, dry and fabric-lined boxes. Try to store each item untouched by others to stop scratching and if transporting always pack each item securely and separately again to avoid contact damage and tangling. Finally, do not forget to utilize the protector bag. All Hovey Lee jewelries come with a protection cloth bag that helps you protect your jewelries from dust or scratches when it is kept in storage or not in use.
It is natural for all metals, especially silver, to oxidize with exposure to air, keep it in an air-tight bag or in an anti-tarnish pouches. In the case that your jewelry tarnishes, you can restore its shine by polishing with a polishing cloth or using a store bought liquid cleaner. Read the instructions on these cleaning tools carefully as they may not be suitable to your piece of jewelry. Please do not use solvents or harsh chemicals. Use polishing or buffing cloths that come with an inner microabrasive-treated material.
Ring Sizing
We offer one resizing free of charge within 7 business days of receipt. Please note however that some rings may not be resizable. In those cases we would offer either an exchange or credit. Please contact us for your resizing needs.
Repair
Hovey Lee will gladly handle any repairs free of charge that are result of normal wear or during shipment within 60 days of order. After 60 days we will repair your jewelry for a small service/materials and shipping fee.
Repairs must be authorized by email at repair@hoveylee.com or by phone (415) 717.2016. Items purchased through other retailers must be returned for repair to the store where the item was purchased.
Wholesale Information
If you are a boutique owner or buyer who is interested in carrying our jewelry, please contact us at info@hoveylee.com.
Privacy
HoveyLee.com is the sole owner of the information collected on this site. This information will under no circumstances be distributed.
Security
All of our transactions are protected by powerful SSL encryption software. We guarantee that every transaction you make at hoveylee.com will be 100% safe.
Still have questions? Check order status?
Email us at info@hoveylee.com. And if you are happy with your purchase, please do tell a friend.
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